The participant from Chile has confronted a delay in his withdrawal approach due to the fact August 13th Using the casino blaming it on the external supplier. The player stopped responding to our inquiries and remarks, so we turned down the complaint.

Having said that, the participant later asked for to reopen the complaint, stating that his next withdrawal were delayed. The casino had cited technical challenges as The main reason to the hold off, but assured the participant the withdrawal were processed. The player verified receipt of his second withdrawal, as well as the criticism was Yet again marked as fixed.

The casino experienced processed the Bitcoin withdrawal, as well as participant experienced confirmed receipt with the cash. The criticism were resolved correctly Along with the assistance of your Issues Workforce, and also the participant had expressed gratitude for your support acquired.

The Grievances Staff had prolonged the timeframe to the player to respond, even so the participant failed to accomplish that. As a result, we had been unable to commence Along with the investigation and needed to reject the complaint.

Regulatory Compliance: To deliver a secure gaming setting, we abide by Intercontinental gaming regulations and bear plan audits for fairness.

A subsequent deposit of four,000 pesos was credited properly, though the First cash stay unavailable. We rejected the grievance since the player failed to reply to our messages and issues.

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Just after investigation, we discovered proof that supported the On line casino's decision. The player was found out to get breached the casino's terms and conditions by possessing many accounts linked Using the same IP, machine, cookie, and using the exact same payment system in slot casino relevant accounts. As a result, the criticism was rejected as unjustified.

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